This Privacy Policy outlines how Gladwin Legal Pty Ltd trading as Click and Collect Debt (“we,” “our,” or “us”) collects, uses, and protects the personal information you provide to us when you visit our website https://clickandcollectdebt.com.au (the “Website”) or engage us for our services. We are committed to ensuring that your privacy is protected and that your personal information is handled securely and in compliance with the Privacy Act 1988 (Cth) (‘Privacy Act’), as outlined in this document.
As an incorporated legal practice, our conduct is governed by the Professional Standards Legislation governing law firm and your engagement letter with us, both of which take precedence over any provisions of this policy. This Privacy Policy does not replace or limit the requirements of the Privacy Act or the Professional Standards Legislation.
‘Personal information’ is defined in the Privacy Act to mean any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not.
By accessing or using our Website or Services, you agree to the collection and use of your Personal Information in accordance with this Privacy Policy. Please note that we reserve the right to vary this policy from time to time, without notice. The most recent version of our Privacy Policy can always be accessed here on our Website.
To use our Website, you do not need to disclose your details to us. If you do not submit any information to us via the Website or engage our Services, then this Website does not collect personal information about people who visit the Website. However, we may use programs such as Google analytics to monitor Website traffic which may record details about the IP addresses of parties who visit this Website. This information is used for internal analytical purposes and may be shared with any parties providing us with their services such as a digital marketing companies.
If you subscribe to our newsletter or other publication, submit an enquiry or engage our Services then you may be providing us with Personal Information. All information provided to Click and Collect Debt is treated in accordance with this Privacy Policy.
In operating our legal practice and debt recovery business we may collect personal information (including sensitive information). We will collect personal information by lawful and fair means. Typically, we collect the following information:
Personal information may be provided by you directly or by another party to a matter, a regulator or
other advisor or generally in the course of acting for you.
Click and Collect Debt only collects personal information that is reasonably necessary or directly related to our functions and activities, collected either directly or via your use of our services. The information may be provided by you, clients or authorised representatives. Some third parties may provide information such as accountants, business advisors and counterparties. If you do not provide us with personal information when requested, it may affect our ability to meet our obligations to our clients.
To the extent that it is relevant to the work we are undertaking for you, we may also collect and holdpersonal information about you that is sensitive information under the Privacy Act. For example, we may collect health information about an individual, membership of a professional or trade association, membership of a trade union, religious beliefs or affiliations or criminal records.
Use and disclosure of your personal information
We may use the personal information we collect for the following purposes:
We use your information for which it was collected, and any ancillary purpose including to:
At any time you can withdraw your consent to receive marketing and legal updates by contacting our
Privacy Officer (details below).
The disclosure of your personal information will occur in accordance with the purpose for which it was
collected but also:
Although unlikely, we may use and disclose your personal information in jurisdictions other than the one
in which it was collected.
If you are a client or have otherwise expressed interest and provided us with your contact details, we may send emails to you with information about legal developments (such as publications, alerts and newsletters) and marketing our services (such as seminar invitations).
We may use an email management system, such as MailChimp or Apollo to automate the management and dispatch of these emails. The system operates by inserting tracking codes in the emails that we send to you. The tracking code allows us to collect personal information about you, such as whether you received and opened an email, and whether you clicked through to any links to our Website. The personal information that the email management system collects and holds about you is used by us to:
If you do not wish for us to send you those types of emails, contact our Privacy Officer at the details below. You will be able to unsubscribe from these emails by clicking unsubscribe at the bottom of the email.
We will take reasonable steps to protect all Personal Information which we hold from misuse, loss, unauthorised access, modification or disclosure. We take reasonable steps to hold information securely in electronic or physical form.
We hold personal information in hardcopy files and in electronic form, and take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification or disclosure.
We may store hardcopy files in our offices in a secured premises. We may also store your information as electronic records which are held within a cloud storage facility, under password secured accounts. These accounts are accessible by Click and Collect Debt employees and contractors, but note that from time to time they may be accessible by third parties engaged by Click and Collect Debt for IT maintenance and support of the cloud storage facility. Click and Collect Debt ensures that such parties are bound by a non-disclosure agreement or clause and under an obligation of confidence.
We take precautions to protect your personal information from unauthorised access, disclosure, alteration, or destruction. We use industry-standard security measures, such as encryption, to safeguard your data during transmission and storage. However, no method of data transmission over the internet or electronic storage is completely secure, and we cannot guarantee the absolute security of your information.
You may request access at any time to personal information we hold about you. We may charge you a fee where access is provided. We may refuse to provide access if the Privacy Legislation allows us to do so, in which case we will provide reasons for our decision as required by law.
You may also submit a written complaint about how we handle your personal information to our Privacy Officer. If you are not satisfied with our handling of your complaint or we have not replied to you within a reasonable period of time, then you are entitled to make a complaint to the Office of the Australian Information Commissioner.
You have the right to:
If you wish to exercise any of these rights or have concerns about how your personal information is
being handled, please contact our Privacy Officer, using the details below.
We use cookies and other tracking technologies to improve your experience on our Website. You can control the use of cookies through your browser settings. Please note that disabling cookies may affect your ability to use certain features of our Website.
Our Website may contain links to third party websites. We are not responsible for the privacy practices of these websites, and we encourage you to review their privacy policies before providing any personal information.
Our Website is not intended for use by children under the age of 18, and we do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us, and we will take steps to delete such information.
All requests for access/corrections to your personal data and any complaint should be directed to our Privacy Officer. You can contact our Privacy Officer by email (info@clickandcollectdebt.com.au) or by phone (1300 461 816).
